The Paperless Office: The Benefits of Digitizing Forms and Automating Workflows

RPK Head Circle

Richard Knight

Dir Product Offerings, GW Apps

Digital technologies have revolutionized the way we live and work, including how businesses handle and process their data. A paperless office doesn’t just eliminate paper; it revolutionizes how information is managed, processed, and utilized. By digitizing their paper forms, companies can empower employees with instantaneous, anywhere-access to necessary information, streamline their operations, and save money.

According to a 2022 survey by the Association for Information and Image Management (AIIM), only 18% of businesses consider themselves to be paperless. There are a number of reasons why businesses have not yet implemented a paperless office solution. Some of the most common reasons include:

  • Being unable to decide on a platform or solution.
  • Lack of expertise to implement a solution.
  • The upfront cost of implementing a paperless office solution can be significant. This includes the cost of software, hardware, and training.
  • Compliance requirements: Some businesses may be required to keep paper records for legal or regulatory reasons. 

The Benefits of a Paperless Office

The benefits of going paperless are significant, and companies would greatly benefit from selecting and implementing a solution.

  • Real-Time Collaboration – Digital forms and workflows facilitate real-time collaboration among team members. Users can access and share information simultaneously, promoting faster decision-making and enhancing teamwork.
  • Automated Data Entry – With digital forms, data entry can be automated, minimizing the manual effort required to input information. This not only speeds up the process but also reduces the likelihood of errors that can occur during manual data entry.
  • Data Accuracy and Integrity – Digital forms often include validation features, ensuring that data entry is accurate and consistent. Moreover, the data captured through digital forms is stored securely, reducing the risk of data loss or unauthorized modification.
  • Seamless Workflow Integration – Integrating digital forms into a paperless workflow becomes more accessible. Once the data is captured in the digital form, it can flow seamlessly through the workflow, triggering automated actions and approvals, which leads to faster and more efficient processes.
  • Approval Processes and Notifications – Digital workflows allow for automated approval processes, ensuring that forms move through the necessary steps efficiently. Notifications can be set up to alert stakeholders when actions are required, reducing delays and bottlenecks.
  • Mobile Accessibility – Employees can use mobile devices to access and complete digital forms on the go. This accessibility ensures that data can be collected even in remote or field locations, enhancing data capture efficiency.
  • Analytics and Reporting –  Digital forms generate valuable data that can be analyzed to gain insights into process efficiency and identify areas for improvement. This data-driven approach allows businesses to make informed decisions and optimize workflows.
  • Audit Trails and Compliance –  Digital workflows leave clear audit trails, showing the history of actions taken on each form. This level of transparency is valuable for compliance purposes and provides an accurate record of form processing.
  • Scalability and Flexibility – In a paperless office, digital forms and workflows can easily scale to accommodate business growth and changing needs. Adjustments can be made swiftly, without the constraints of physical paperwork.

Types of Paperless Office Systems

There are many different paperless office systems, each with their own specific focus and capabilities. In general, they fall into several main types:

  • Enterprise Document Management – These systems concentrate on scanning and managing your organization’s incoming and outgoing paper documents. These systems help you manage situations where real paper documents must still be processed by your organization. The insurance and healthcare industries are big users of these systems, for obvious reasons.
  • Electronic Forms – These systems concentrate on creating electronic versions of forms, and storing the entered responses. Some can also create a workflow approval process, though many require integration with another platform for this functionality. These systems don’t usually address the handling of incoming and outgoing paper documents, but instead help your organization replace some of your paper forms.
  • Workflow Automation Applications – These combine electronic forms with advanced workflow, automation, security and reporting capabilities to allow organizations to modernize whole processes via a full featured application. Low-Code and No-Code platforms allow for much more rapid development of custom workflow applications than traditional development. No-Code platforms like GW Apps allow application creation without writing even a single line of code.

Choosing a Paperless Office Solution

Selecting a paperless platform for your organization involves careful evaluation to ensure it meets your specific needs and goals. Here’s a step-by-step guide to help you evaluate platforms and choose the right one:

  • Define Your Requirements and Goals – Identify the specific functional requirements the platform must have and the overall goals for the whole paperless office project. There are many factors that might be important to your organization, such as document storage, collaboration, workflow automation, security, integration with existing systems, and ease of use.
  • Conduct a Needs Assessment – Gather input from relevant stakeholders within your organization to understand their requirements and expectations regarding a paperless platform. Consider their business processes, current challenges, and preferences.
  • Research Potential Platforms – Explore various paperless platforms available in the market. Look for options that align with your defined requirements and goals.
  • Consider Features and Functionalities – Evaluate the features offered by each platform, such as document storage, search capabilities, workflow automation, electronic signatures, integration with other tools, version control, and security.
  • Assess User-Friendliness – Test the user interface and overall user experience of platforms that pass initial screening. Ensure that the platform is intuitive, easy to navigate, and aligns with the skill levels of your team members.
  • Evaluate Security and Compliance – Check the platform’s available security measures, such as data encryption, access controls, and compliance. Ensure the platform provides the necessary level of security for the sensitivity of your data.
  • Review Integration Capabilities – Determine how well the platform integrates with your existing tools and systems, such as email, CRM, ERP, or accounting software. Smooth integration can enhance productivity and streamline processes.
  • Assess Scalability and Future Growth – Consider the scalability of the platform. Will it be able to accommodate your organization’s growth? Ensure the platform can handle increased document volumes and users without compromising performance.
  • Check Customer Support and Training – Investigate the level of customer support provided by the platform vendor, including availability, response times, and support options. Additionally, evaluate the availability of training materials and resources for your team.
  • Request Demos and Trials – Request demos or trials of the shortlisted platforms to get hands-on experience. Test the features, functionality, and performance in a real-world setting to make an informed decision.
  • Compare Costs and ROI – Evaluate the pricing structure, including licensing fees, subscription models, and any additional costs. Consider the return on investment (ROI) based on the platform’s features, efficiency gains, and reduced paper usage.
  • Collect Feedback and Recommendations – Seek feedback from colleagues in similar organizations or industry forums to get their experiences and recommendations regarding the platforms you’re considering.
  • Make an Informed Decision – Based on your evaluations, select the platform that best aligns with your organization’s needs, goals, and budget.


Remember to seek buy-in and support from senior managers and key stakeholders. Their backing is vital to the success of the project and will encourage participation from knowledge workers. Assure them that the transition will lead to future success and improved efficiency for the entire organization.


Choosing the right paperless office solution will take a fair amount of work and careful consideration. Fortunately, there are many good options to choose from, including advanced No-Code tools like GW Apps. The number of options, and the significant differences between them is also the major hurdle in selecting the right platform. Follow the approach outlined above and keep a cool head and you will find the right one for your organization. The benefits of a well implemented paperless office solution will more than pay-back the hard work it took to choose and implement.

If you have any questions or would like to schedule a demo/meeting, you can reach out to us at or request your meeting here: Request a Meeting. You can also use this link to start your free trial: 15-day GW Apps Free Trial.

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