Commercial Property
Tenant Portal

Customer Facing Self-Service Portals enable tenants to directly request common services from a simple online site, and to track their requests to a quick resolution

Most commercial real estate companies have a property management system in place to manage contracts, renewals and billing. But many are missing needed features to help them communicate more effectively and quickly with tenants and manage service requests.

GW Apps can help property firms deploy portals and upgrade their tenant communications forms from static PDFs to dynamic online forms. Tenants are able to submit, update and track services online, and order services 24/7. No more forms to print, sign and email. Service requests are routed to the appropriate departments for prompt handling.

Property & Customer Portal Benefits

Simplified Working and
Faster Approvals

Automated workflows and notifications keep activity moving and escalate requests when necessary

Better Tracking, Management
and Reporting

Users can track their own requests, and managers get live reporting of SLA metrics and notifications if a request fails to meet them

Reduce Costs and Improve Productivity

Reduces the number of people typically involved in creating and servicing a request, and reduces the time to a successful delivery

Online Forms & Workflow Routing

The versatile form builder allows you to rapidly build forms to accommodate all the types of requests your team needs to handle. We’ve developed some standard templates to help you get started with many common use cases. Use them as they are, customize them to your specific needs or create your own forms.

    Generate Custom PDFs

    If you need a PDF ‘hardcopy’ for your records, you can generate a custom PDF as part of the approval process. These custom PDF templates don’t have to look like the form at all, and you could create multiple different versions if you need to, for example the information security needs to allow access would be different than what a vendor would need to complete an HVAC service task.

    Generate Custom PDFs

    If you need a PDF ‘hardcopy’ for your records, you can generate a custom PDF as part of the approval process. These custom PDF templates don’t have to look like the form at all, and you could create multiple different versions if you need to, for example the information security needs to allow access would be different than what a vendor would need to complete an HVAC service task.

    Search & Report

    Your team will have easy access to review all submitted forms and PDF hardcopies, and be able to respond promptly to any follow up inquiry. Managers can see an overview of activity and see that things are running smoothly.

    Email Notifications

    Any form can send automatic email notifications at any stage of the workflow process. You can create custom email templates and include form data, attached PDFs, and action links in the email.

    Email Notifications

    Any form can send automatic email notifications at any stage of the workflow process. You can create custom email templates and include form data, attached PDFs, and action links in the email.

    Key Features and Capabilities

    Using GW Apps you can build Customer Facing Portals with the following key features 

    Create full feature forms for collecting your data. Simplify the users task by having the form unfold as the request moves through each process stage.

    Define approval workflows along with service level agreements (SLAs) to ensure the right service is provided and in the desired timeframe.

    Create email and in-app reminders to help keep your team engaged. Automate process actions to accelerate and streamline your processes.

    No need to search for the right file and skim read it to find the needed piece of information: With GW Apps, a search can take you directly to the right spot.

    Precise and fine-grained security so that only the right people can see, edit or take action as requests move through the app’s workflow stages.

    Find answers quickly with custom views whose columns, filters, groupings and calculations show the info you need. Manual and automatic data exports.

    Build custom PDFs to generate purchase orders, invoices, job orders, etc. for vendors, tradespeople or compliance.

    Create, track and approve requests using a smartphone or tablet, from wherever you find yourself.

    Your services can be created with support for multiple languages.

    Examples of Common Services

    You can create services for any of your business processes, but common examples include:

    Ready to Get Started?

    Start your free 15-day trial and see how easy it is to connect your employees to the services that they need.