Customer Story
Digital Transformation
A leading professional printing materials and ink distributor based in Mexico City serves a large number of print shops and industrial manufacturers across Mexico and Latin America. For years, they managed their complex, cross-border supply chain the way most growing businesses do: through a mix of trusted spreadsheets, personal WhatsApp threads, and physical, printed paperwork.
As international operations scaled, the friction of manual tracking became impossible to ignore. Seeking a system that offered regional flexibility without the astronomical costs of custom enterprise software development, they turned to GW Apps. Today, the distributor runs a fully digital, self-managed operation powered entirely by its own internal team.
The Challenge: Manual Processes Could No Longer Scale
Managing high-stakes regional logistics with disconnected, manual tools created daily operational hurdles:
Paper-heavy operations
Quality forms, inspection checklists, and internal approvals all lived on printed documents — slow to process, easy to lose, and impossible to track remotely.
Approvals buried in email chains
Approving a credit note meant sending an email and waiting. There was no way to see what was pending, what had been approved, or who needed to act.
No automation, no visibility
From credit notes to operational reports, the team ran everything through spreadsheets. Without automated workflows or real-time visibility, keeping information current meant constant manual effort, dependent on someone remembering to update a file.
The Solution: Building an Internal App Factory
Instead of adopting rigid, off-the-shelf software, this Mexico City-based distributor leveraged the GW Apps No-Code platform to build custom applications tailored exactly to their existing workflows. They did not have to reinvent the way they worked.
To ensure complete operational independence, GW Apps trained 3 dedicated internal app designers from the company’s staff, and provided additional training for end users. They built custom applications designed around the way their business already operated, making adoption simple for teams across different departments and regions
Today, the company manages more than 7 business applications supporting 450 users without relying on external developers.
ecco i 3 major apps running their operation today:
- Credit Note Request
Built as a demo from their existing Excel file, then expanded by their own app designers. What used to be email chains and manual follow-ups is now a fully automated approval workflow — submitted, routed, tracked, and closed without a single email.- Digital submission replacing Excel-based requests
- Automated routing to the right approver
- Full audit trail from request to approval
- Quality Control Management
Their biggest paper eliminator. Every quality form, inspection checklist, and compliance record — across manufacturing, distribution, and sales — moved from printed papers to a live digital application.- Full digitization of quality forms and inspection records
- Centralized records replacing physical binders
- Consistent standards from manufacturing to point of sale
- Centralized Catalogs
Created a single, real-time source of truth for their massive inventory of inks and coatings, giving regional sales and service teams instant data access across multiple countries.- Centralized and updated information on a single platform
- Greater consistency in data used by regional teams
- Immediate access to critical information from any location
- Claim management
The system enables customers to easily submit a claim for refund or defective product, enabling operation teams to respond quickly and resolve issues efficiently.
All three applications are connected on a single, unified platform — and the team builds, updates, and maintains everything themselves. They have also deployed additional applications to handle. Additional aspects of the business.
The Transformation: The Manual Era vs. Today
Why GW Apps
The company needed a solution that could:
- Adapt to their existing workflows
- Be managed internally without programmers
- Scale across multiple countries
- Cost significantly less than custom software development
Key Results (3 Years In)
- 450+ Active Users running daily operations on the platform.
- 7+ Interconnected Apps built, updated, and maintained entirely by their internal team.
- Reduced approval times
- Eliminated paper forms
Business Impact
What began as a simple credit note application evolved into a platform supporting multiple business processes across the organization. Today, hundreds of employees use GW Apps daily to manage approvals, quality control, product information, and operational processes. More importantly, the company has developed the internal capability to build and maintain new applications as business needs evolve.
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