Employee Self Service Portal and Catalog

  • Built for Mid-Market and SMB
  • Easy to Customize - No-Code Required

Create one place where IT, HR Operations and Finance can connect employees to the common services that they need. By aligning your request forms in a user-friendly menu, your entire organization can see availability and delivery expectations for services.

An Employee Self Service Portal or Catalog enables employees to directly request common services from a central online site - activities like requesting a new company laptop, submitting a capital expense approval, or updating personal information in the company directory.  Each of these processes will usually require review and approval, though the details of each workflow process could be quite different.

Start with a User-Friendly One-Stop-Shop

Your employees and users will access a dashboard where they can easily see all the services that they can request.  The main page will list your services by department/or function.  Users can easily bookmark their preferred and most used services under a “favorite” category.

GW Apps Self Service Portal
Self Service Workflow

Streamline Automation Through Your Company

Many of the services you provide to your employees involve multiple departments. GW Apps lets you rapidly build a streamlined workflow to formalize processes and ensure that  the right people and teams are involved at the right time.  

Create as many workflow stages and actions as you need, with custom user roles and security controls.

Summary of Features and Capabilities:

  • A home-page to allow users to find the right request flow/service.

  • The ability to create flexible and full feature forms for collecting the required data and capturing process stages.

  • Ability to define approval workflows along with service level agreement (SLA) metrix to ensure service is provided in a desired timescale.

  • Custom notifications, including key request information, to ensure requestors, service reps and managers know the status of their requests and any tasks they need to perform.

  • Security so only the right people can see, edit or take action on the request as it moves through the service workflow.

  • A dashboard for managers and senior management to review SLA compliance and take action on any service flows that are falling behind in processing requests in a timely manner.

  • Ability to create and approve requests from a smartphone or tablet.

  • Building these service request flows is quick and simple, and updates are easy to deploy with minimal implementation steps.

  • Support for multiple languages.

Example of Common Services:

  • Request for Laptop/PC
  • User Profile Update and Changes
  • Expense Approval
  • Travel Authorization
  • Capital Expense Request
  • Property Removal Pass
  • Maintenance Request
  • Bank Account Opening Request
  • Request for Services
  • Request for Advance

Ready to get started?

Start your free 15-day trial and see how easy it is to connect your employees to the services that they need.

GW Apps Self Service Portal

GW Apps is also available on the Google Workspace Marketplace and GCP Marketplace.