Employee Self Service Portals

An Employee Self-Service Portal or Catalog enables employees to directly request common services from a simple online site, and to track their requests to a quick resolution

An Employee Self-Service Portal doesn’t replace your HR or Help-Desk systems. It works together with them to make your organization more efficient.

Requests from users typically need review and approval from multiple people before they can be executed. HR and Help-Desk systems don’t often have the workflow or security features to properly build these process flows.

Self Service Portal Key Benefits

Centralized Place for Users
to Request Services

Users always know where to find the services they need, reducing time and support calls. Users can track their own requests to completion.

Faster Approvals and
Delivery of Services

Automated workflows speed up approvals and issue escalation, providing process rigor and decreasing the time to delivery

Better Tracking, Management
and Reporting

Users can track their own requests. Managers get live reporting of SLA metrics and automatic escalation if a request fails to meet them

Start with a User-Friendly One-Stop-Shop

Your users access a dashboard where they can easily see all the services they can request, organized by department or function. Users can easily tag their most used services, so they display under the ‘Favorites’ category.

Optimize Your Process Automation

Typical services often involve multiple reviews, approvals or delivery steps. GW Apps lets you rapidly build a streamlined workflow to formalize the processes and ensure that  the right people and teams are involved at the right time. 

Create as many workflow stages and actions as you need, and ensure compliance with custom user roles and fine-grained security controls.

Optimize Your Process Automation

Typical services often involve multiple reviews, approvals or delivery steps. GW Apps lets you rapidly build a streamlined workflow to formalize the processes and ensure that  the right people and teams are involved at the right time. 

Create as many workflow stages and actions as you need, and ensure compliance with custom user roles and fine-grained security controls.

Key Features and Capabilities

Using GW Apps you can build Employee Self Service Portals with the following key features 

An organized home-page that allows users to easily find the right request app/service, and even favorite their most used ones.

Create full feature forms for collecting your data. Simplify the users task by having the form unfold as the request moves through each process stage.

Define approval workflows along with service level agreement (SLA) metrics to ensure the right service is provided and in the desired timeframe.

An organized home-page that allow users to easily find the right request app/service, and even favorite their most used ones.

Precise and fine-grained security so that only the right people can see, edit or take action as requests move through the app’s workflow stages.

A dashboard for managers to review SLA compliance and take action on service flows that aren’t processing requests in a timely manner.

Create, track and approve requests using a smartphone or tablet, from wherever you find yourself.

Building these service request flows is quick and simple, and updates are easy to deploy with minimal implementation steps.

Your services can be created with support for multiple languages.

Examples of Common Services

You can create services for any of your business processes, but common examples include:

Office People 5

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