{"id":18177,"date":"2026-05-26T16:17:41","date_gmt":"2026-05-26T23:17:41","guid":{"rendered":"https:\/\/gwapps.com\/?page_id=18177"},"modified":"2026-09-04T08:44:41","modified_gmt":"2026-09-04T15:44:41","slug":"modernize-client-service-management-use-case","status":"publish","type":"page","link":"https:\/\/gwapps.com\/it\/resources\/modernize-client-service-management-use-case\/","title":{"rendered":"Come un importante fornitore di Employee Assistance Program ha modernizzato la gestione dei clienti e dei servizi con GW Apps"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"18177\" class=\"elementor elementor-18177\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15800c9 e-flex e-con-boxed e-con e-parent\" data-id=\"15800c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb3ea26 elementor-widget elementor-widget-breadcrumbs\" data-id=\"eb3ea26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/gwapps.com\/it\/\">Casa<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1c013d e-flex e-con-boxed e-con e-parent\" data-id=\"e1c013d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3f85ad6 e-con-full e-flex e-con e-child\" data-id=\"3f85ad6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f98ccae e-con-full e-flex e-con e-child\" data-id=\"f98ccae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5779b08 e-con-full e-flex e-con e-child\" data-id=\"5779b08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a7719 elementor-widget elementor-widget-heading\" data-id=\"e6a7719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><i>Storia del cliente<\/i><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f0ae9 elementor-widget elementor-widget-heading\" data-id=\"d5f0ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-weight: normal\"><i>Trasformazione Digitale<\/i><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0001589 elementor-widget elementor-widget-heading\" data-id=\"0001589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sommario Esecutivo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5115a9f elementor-widget elementor-widget-text-editor\" data-id=\"5115a9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Una societ\u00e0 di consulenza HR in rapida crescita e operante in America Latina aveva superato i propri sistemi interni. Specializzata in programmi di assistenza ai dipendenti (EAP), l'azienda fornisce supporto emotivo, consulenza ai dipendenti e servizi di gestione della vita ai propri clienti in tutta la regione.<\/p>\n<p>Nel tempo, i loro sistemi si sono frammentati tra strumenti legacy, fogli di calcolo ed email, rendendo difficile la gestione delle interazioni con i clienti e l'erogazione efficiente dei servizi.<\/p>\n<p>Dopo aver valutato diverse opzioni, hanno scelto GW Apps seguendo una demo costruita attorno ai loro flussi di lavoro reali.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1100342 e-con-full e-flex e-con e-child\" data-id=\"1100342\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5fe8263 e-con-full e-flex e-con e-child\" data-id=\"5fe8263\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aae019e elementor-widget elementor-widget-text-editor\" data-id=\"aae019e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In un rilascio scaglionato, GW Apps ha consegnato <b>tre applicazioni completamente integrate<\/b>:&nbsp;<span style=\"background-color: transparent;\">un CRM con un sistema di preventivi integrato, un<\/span><span style=\"background-color: transparent;\">&nbsp;database centralizzato di clienti e servizi, e un<\/span><span style=\"background-color: transparent;\">&nbsp;sistema di gestione chiamate in tempo reale.<\/span><\/p>\n<div>Insieme, queste applicazioni hanno sostituito le molte applicazioni legacy con una <b>piattaforma unica basata su cloud<\/b> allineato a come opera effettivamente l'azienda.<\/div>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed1fe24 elementor-widget elementor-widget-heading\" data-id=\"ed1fe24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La Sfida<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb91de elementor-widget elementor-widget-heading\" data-id=\"7bb91de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dati frammentati<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28aefc2 elementor-widget elementor-widget-text-editor\" data-id=\"28aefc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le informazioni sui clienti erano sparse in decine di fogli di calcolo e in pi\u00f9 sistemi. Il personale doveva cercare manualmente i dettagli chiave, come i diritti ai servizi o le sessioni rimanenti, prima di poter iniziare ad assistere i clienti.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c0f6c2 elementor-widget elementor-widget-heading\" data-id=\"0c0f6c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manuali, Processi Non Strutturati<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65e6d58 elementor-widget elementor-widget-text-editor\" data-id=\"65e6d58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestione delle chiamate si basava su un sistema obsoleto senza standardizzazione per l'acquisizione, il monitoraggio o l'inoltro. I follow-up e le escalation venivano gestiti manualmente, creando incoerenze e ritardi.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2789a elementor-widget elementor-widget-heading\" data-id=\"bd2789a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rapporti dispendiosi in termini di tempo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afa5297 elementor-widget elementor-widget-text-editor\" data-id=\"afa5297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I team di vendita e account gestivano attivamente le relazioni, ma mancavano di strumenti efficienti. Le proposte venivano create manualmente, il tracciamento delle trattative si basava su thread di email e la reportistica richiedeva l'estrazione di dati da pi\u00f9 fonti, spesso arrivando obsoleti al momento di raggiungere chiunque.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b0e04 elementor-widget elementor-widget-heading\" data-id=\"40b0e04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La Soluzione <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1111f6 elementor-widget elementor-widget-text-editor\" data-id=\"c1111f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il team di successo clienti di GW Apps ha lavorato a stretto contatto con il cliente per progettare una soluzione che corrispondesse alle sue esigenze operative. La piattaforma \u00e8 stata distribuita in <b>tre fasi strutturate:<\/b><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7b95f elementor-widget elementor-widget-text-editor\" data-id=\"dc7b95f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><b>CRM con quotazione integrata<\/b><br \/>Gestione centralizzata dei conti, monitoraggio della pipeline e generazione di proposte.<\/li>\n<li><strong>Database Servizi Clienti<\/strong><br \/>Una base dati condivisa per aziende clienti, contratti, servizi e personale.<\/li>\n<li><strong>Registro chiamate in tempo reale<br \/><\/strong>Un sistema di workflow completamente gestito che gestisce le richieste di servizio dall'acquisizione alla risoluzione.<\/li>\n<\/ol>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbd2a4a elementor-widget elementor-widget-text-editor\" data-id=\"cbd2a4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<div>Ogni applicazione \u00e8 connessa attraverso dati condivisi, creando un <b>piattaforma singola e unificata.<\/b><\/div>\n<\/div>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-809b65e elementor-widget elementor-widget-heading\" data-id=\"809b65e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cosa \u00e8 cambiato<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6d8c9 elementor-widget elementor-widget-heading\" data-id=\"ad6d8c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accesso istantaneo a informazioni complete sui clienti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-553ef27 elementor-widget elementor-widget-text-editor\" data-id=\"553ef27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I consulenti possono ora identificare i chiamanti in pochi secondi, visualizzare le autorizzazioni di servizio e monitorare l'utilizzo della sessione, tutto da un'unica schermata. Ogni interazione viene registrata automaticamente con dati strutturati e una cronologia completa.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2990173 elementor-widget elementor-widget-heading\" data-id=\"2990173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flussi di lavoro end-to-end automatizzati<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a465843 elementor-widget elementor-widget-text-editor\" data-id=\"a465843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dall'acquisizione al follow-up e all'escalation, i flussi di lavoro sono completamente automatizzati in base al tipo di servizio e al ruolo. Notifiche, assegnazioni ed escalation avvengono automaticamente.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd301f0 elementor-widget elementor-widget-heading\" data-id=\"bd301f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Visibilit\u00e0 in tempo reale per clienti e dirigenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b04ff5 elementor-widget elementor-widget-text-editor\" data-id=\"0b04ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I clienti aziendali ora accedono a dashboard live anzich\u00e9 a report statici. Internamente, la dirigenza ha visibilit\u00e0 in tempo reale su pipeline, utilizzo dei servizi e performance operative.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98f9c33 elementor-widget elementor-widget-heading\" data-id=\"98f9c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Risultati chiave<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddb778e elementor-widget elementor-widget-text-editor\" data-id=\"ddb778e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><b>3 applicazioni personalizzate <\/b>distribuito<\/li>\n<li><b>1 piattaforma completamente integrata<\/b> sostituzione di sistemi legacy<\/li>\n<li><b>Eliminazione di 100% <\/b>di reportistica manuale giornaliera<\/li>\n<li><b>Miglioramenti significativi<\/b> in velocit\u00e0, precisione e controllo operativo<\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cccfe00 elementor-pagination-type-bullets elementor--star-style-star_fontawesome elementor-widget elementor-widget-reviews\" data-id=\"cccfe00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"reviews.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Scivoli\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial elementor-repeater-item-c9b7bc9\">\n\t\t\t\t\t\t\t<a class=\"elementor-testimonial__header\" href=\"https:\/\/www.g2.com\/products\/gw-apps\/reviews\/gw-apps-review-12623319\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/gwapps.com\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" alt=\"Direttore Esecutivo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Direttore Esecutivo<\/span><span class=\"elementor-testimonial__title\">5\/5 <span style=\"color: #FFB800\">\u2605\u2605\u2605\u2605\u2605<\/span> su G2<\/span><\/cite>\t\t\t\t\t<div class=\"elementor-testimonial__icon elementor-icon elementor-icon-\" aria-label=\"Scopri di pi\u00f9\"><\/div>\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t\"GW Apps ha migliorato significativamente il nostro flusso di lavoro riducendo i tempi di consegna per i report ai clienti, la fatturazione e i rinnovi dei clienti. Ha reso il controllo operativo molto pi\u00f9 semplice e ha fornito al management informazioni pi\u00f9 chiare e affidabili per il processo decisionale.\"\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d19bcf elementor-widget elementor-widget-heading\" data-id=\"1d19bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><i><span style=\"font-weight: normal\">Ambito di applicazione dettagliato<\/span><\/i><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a3dd9 elementor-widget elementor-widget-heading\" data-id=\"79a3dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRM + Sistema di Preventivi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a54786 elementor-widget elementor-widget-text-editor\" data-id=\"6a54786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Gestione account e contatti<\/li>\n<li>Tracciamento della pipeline<\/li>\n<li>Generazione di proposte integrate<\/li>\n<li>Controllo degli accessi basato sui ruoli<\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58807ab elementor-widget elementor-widget-heading\" data-id=\"58807ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Database Servizi Clienti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e93f0 elementor-widget elementor-widget-text-editor\" data-id=\"a9e93f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Dati centralizzati di clienti e contratti<\/li>\n<li>Catalogo dei servizi e gestione dei programmi<\/li>\n<li>Directory di consulenti e personale<\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91e42c6 elementor-widget elementor-widget-heading\" data-id=\"91e42c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Registro chiamate in tempo reale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9d8f42 elementor-widget elementor-widget-text-editor\" data-id=\"e9d8f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Identificazione e validazione del chiamante<\/li>\n<li>Flusso di lavoro multi-stadio per tipo di servizio<\/li>\n<li>Monitoraggio della sessione e follow-up<\/li>\n<li>Notifiche e assegnazioni automatizzate<\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b639a7 elementor-widget elementor-widget-heading\" data-id=\"1b639a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusione: una piattaforma per la crescita futura<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0838a00 elementor-widget elementor-widget-text-editor\" data-id=\"0838a00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il successo del dispiegamento di queste tre applicazioni principali segna la fine della frammentazione e l'inizio di una nuova era di controllo operativo per il cliente.<\/p>\n<p>Scegliendo la piattaforma no-code GW Apps, la societ\u00e0 di consulenza HR ha ottenuto non solo una soluzione singola e unificata, ma anche la capacit\u00e0 di adattare il proprio sistema all'evoluzione dei propri servizi.<\/p>\n<p>Questa fondazione consente al loro team di formare personale interno per creare e mantenere applicazioni future internamente, garantendo che rimangano autosufficienti e agili mentre continuano ad espandere le loro operazioni.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb26b45 elementor-widget elementor-widget-heading\" data-id=\"cb26b45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-weight: normal\"><i>Screenshot della Piattaforma<\/i><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5cfdf3 elementor-widget elementor-widget-heading\" data-id=\"b5cfdf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">All'interno della piattaforma GW Apps<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-default-img e-15fe830-39ab108\" data-interaction-id=\"15fe830\" data-e-type=\"widget\" data-id=\"15fe830\" id=\"18179\" src=\"https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg.png\" width=\"2048\" height=\"1273\" srcset=\"https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg.png 2048w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg-300x186.png 300w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg-1024x637.png 1024w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg-768x477.png 768w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg-1536x955.png 1536w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/HistoryPAEimg-18x12.png 18w\" alt=\"Cronologia Audit PAE\"\/>\t\t\t\t<div class=\"elementor-element elementor-element-cbaecc2 elementor-widget elementor-widget-heading\" data-id=\"cbaecc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default translation-block\"><i><span style=\"font-weight: normal\">Una<\/span> cronologia completa delle interazioni <span style=\"font-weight: normal\">per ogni cliente, a garanzia <\/span>della tracciabilit\u00e0<\/i><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<img decoding=\"async\" class=\"e-image-base e-default-img e-e818249-5848255\" data-interaction-id=\"e818249\" data-e-type=\"widget\" data-id=\"e818249\" id=\"18180\" src=\"https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg.jpg\" width=\"2048\" height=\"1110\" srcset=\"https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg.jpg 2048w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg-300x163.jpg 300w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg-1024x555.jpg 1024w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg-768x416.jpg 768w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg-1536x833.jpg 1536w, https:\/\/gwapps.com\/wp-content\/uploads\/2026\/05\/CRMPAEimg-18x10.jpg 18w\" alt=\"Soluzione CRM Personalizzata\"\/>\t\t\t\t<div class=\"elementor-element elementor-element-74e73e6 elementor-widget elementor-widget-heading\" data-id=\"74e73e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default translation-block\"><i><span style=\"font-weight: 400\">Una<\/span> visualizzazione <span style=\"font-weight: 400\">in tempo reale <\/span>della pipeline<span style=\"font-weight: 400\">, che offre ai dirigenti una visione commerciale in tempo reale<\/span><\/i><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8193e elementor-widget elementor-widget-text-editor\" data-id=\"2e8193e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #515151; font-family: Poppins, sans-serif; font-size: 15px;\">Se avete domande o desiderate programmare una demo\/riunione, potete contattarci all'indirizzo sales@gwapps.com o richiedere la vostra riunione qui:\u00a0<\/span><a style=\"background-color: #ffffff; color: #414243; font-family: Poppins, sans-serif; font-size: 15px; font-weight: 400;\" href=\"https:\/\/meetings.hubspot.com\/support1313?__hstc=205751500.e2f1ec89086377a57518fead67e421e3.1754309103285.1756480377337.1756735724333.40&amp;__hssc=205751500.60.1756735724333&amp;__hsfp=2362016249\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #2196f3;\">Richiedi un incontro<\/span><\/a><span style=\"color: #515151; font-family: Poppins, sans-serif; font-size: 15px;\">. Puoi anche usare questo link per iniziare la tua prova gratuita: <\/span><a style=\"background-color: #ffffff; color: #414243; font-family: Poppins, sans-serif; font-size: 15px; font-weight: 400;\" href=\"https:\/\/gwapps.com\/it\/sign-up-landing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #2196f3;\">30 giorni di prova gratuita di GW Apps<\/span><\/a><span style=\"color: #515151; font-family: Poppins, sans-serif; font-size: 15px;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77cf4ba e-con-full e-flex e-con e-child\" data-id=\"77cf4ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8af5c0 elementor-widget elementor-widget-heading\" data-id=\"f8af5c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Post recenti<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6633d3d elementor-grid-1 elementor-grid-tablet-1 elementor-posts--thumbnail-none elementor-grid-mobile-1 elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"6633d3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;1&quot;,&quot;cards_columns_tablet&quot;:&quot;1&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19319 page type-page status-publish has-post-thumbnail hentry category-case-studies category-resources\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/gwapps.com\/it\/resources\/internal-audit-compliance-automation-case-study\/\" >\n\t\t\t\tCome un&#039;organizzazione italiana ha migliorato l&#039;automazione dell&#039;audit interno e della conformit\u00e0 con GW Apps.\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t22 settembre 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNessun commento\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18470 page type-page status-publish has-post-thumbnail hentry category-case-studies category-resources\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/gwapps.com\/it\/resources\/how-a-printing-material-distributor-replaced-manual-processes\/\" >\n\t\t\t\tCome un distributore di materiali di stampa ha sostituito i processi manuali con app aziendali personalizzate\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t8 giugno 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNessun commento\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-18177 page type-page status-publish has-post-thumbnail hentry category-case-studies category-resources\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/gwapps.com\/it\/resources\/modernize-client-service-management-use-case\/\" >\n\t\t\t\tCome un importante fornitore di Employee Assistance Program ha modernizzato la gestione dei clienti e dei servizi con GW Apps\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t26 maggio 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNessun commento\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15491 page type-page status-publish has-post-thumbnail hentry category-case-studies category-resources\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/gwapps.com\/it\/resources\/city-government-modernizing-their-application-case-study\/\" >\n\t\t\t\tGoverno della citt\u00e0 \u2013 Modernizzazione della loro applicazione di approvazione degli acquisti IT: studio di caso\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t4 settembre 2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNessun commento\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15475 page type-page status-publish has-post-thumbnail hentry category-case-studies category-resources\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/gwapps.com\/it\/resources\/add-google-calendar-integration-to-your-no-code-apps\/\" >\n\t\t\t\tAggiungi l'integrazione con Google Calendar alle tue app No-Code\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t3 settembre 2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNessun commento\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15246 page type-page status-publish has-post-thumbnail hentry category-case-studies category-resources\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/gwapps.com\/it\/resources\/lotus-notes-domino-legacy-app-migration-case-study\/\" >\n\t\t\t\tMigrazione di App Legacy Lotus Notes \/ Domino: Case Study\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t1 settembre 2025\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tNessun commento\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5d76cd e-flex e-con-boxed e-con e-parent\" data-id=\"b5d76cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c93b77e e-con-full e-flex e-con e-child\" data-id=\"c93b77e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2b187 elementor-widget elementor-widget-heading\" data-id=\"7d2b187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pronto per iniziare?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b77de elementor-widget elementor-widget-text-editor\" data-id=\"46b77de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inizia la tua prova gratuita di 30 giorni e scopri quanto \u00e8 facile connettere i tuoi dipendenti ai servizi di cui hanno bisogno.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95d27d5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"95d27d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/gwapps.com\/it\/sign-up-landing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prova gratuita di 30 giorni<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Scopri come una societ\u00e0 di consulenza HR in rapida crescita ha trasformato la gestione dei propri clienti e servizi con GW Apps.<\/p>","protected":false},"author":5,"featured_media":18867,"parent":4549,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"categories":[147,145],"tags":[],"class_list":["post-18177","page","type-page","status-publish","has-post-thumbnail","hentry","category-case-studies","category-resources"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How a Leading Employee Assistance Provider Modernized Client and Service Management with GW Apps | GW Apps<\/title>\n<meta name=\"description\" content=\"Read about how a Leading Employee Assistance Provider Modernized Client and Service Management with GW Apps\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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