This template is designed to help manage and track IT service requests through to resolution.

App Features

  • You can record important inform about your service requests and manage them through to resolution.
  • In order to organize and report on your service requests, they are categorized in the following ways:
    • Service Rep –  A list of service reps that can handle requests.
    • Department –  A list departments within your organisation, such as IT, Sales and Finance, etc.
  • Service requests are assigned to a service rep, who then resoles the issue.
  • View and report on service requests as they process through to resolution.

See the template’s details on our support site > IT Service Desk Template