This template is designed to help manage and track IT service requests through to resolution.
- You can record important inform about your service requests and manage them through to resolution.
- In order to organize and report on your service requests, they are categorized in the following ways:
- Service Rep – A list of service reps that can handle requests.
- Department – A list departments within your organisation, such as IT, Sales and Finance, etc.
- Service requests are assigned to a service rep, who then resoles the issue.
- View and report on service requests as they process through to resolution.
See the template’s details on our support site > IT Service Desk Template